# (SM-6) Changing Messages Already Sent

Sometimes you may find you have created a message for your attendees which you send, and then realise you need to change the content and send the message again.

{% hint style="info" %}
It is important to know that if you change an activity's message contents (such as Payment Reminder or Joining Instructions) and then click the \[Resend] button when viewing the already sent message, it will send the original message again, and not the updated one.
{% endhint %}

Here are the steps to take, depending on the type of message you are sending.

### Attendee Message

The Attendee messages are:

* Place Booked
* Joining Instructions
* Just Before
* Just After
* Custom Messages

To modify and re-send an attendee message:

* [ ] *Create a new message in the Custom Messages area of the activity*
* [ ] *Send this new message to your attendees from the Bookings - Messages area*

![](https://373200752-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F66tRpUyaKoEsE6RjzaKo%2Fuploads%2FE8XsZBsNJp5TxYplysr9%2Fsm7_updated_attendee_message.png?alt=media\&token=e77b14be-971f-4a76-a175-90e0e3ec924f)

### Invoice Messages

These messages are:

* Payment Due
* Payment Reminder
* Payment Overdue
* Invoice Copy

To modify and re-send an invoice message:

* [ ] *Update the message inside your activity* \
  *(or in Default Messages if it relates to a non-activity invoice)*
* [ ] *Send this new message to your client(s) using the same method you used previously*

The new message content will be sent.

### Payment Messages

There is one type of payment message:

* Payment Received

To modify and re-send the Payment Received message:

* [ ] *Update the message inside your activity* \
  *(or in Default Messages if it relates to a non-activity invoice)*
* [ ] *Go to Finances - Invoices & Payments*
* [ ] *Find and open the payment you want to resend the message for*
* [ ] *At the bottom of the Payment Window, click on \[Send the Message Again]*

![](https://373200752-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F66tRpUyaKoEsE6RjzaKo%2Fuploads%2FlGTaWpzEbS9WcN9Le8Zi%2Fsm7_send_payment_received_again.png?alt=media\&token=7a5ab9ef-43b7-48a0-b2dd-78d80cd89f67)

* [ ] *Click on \[Close Window]*

The new message content will be sent.

### Sending an Updated Non-Activity Message:

In this case you simply need to go through the process of re-creating a new message and sending it in the usual way.

### Summary

We have seen how to re-send updated messages in four different ways, for attendee, invoice, payment and non-activity messages.

### Chapter Complete

Congratulations!

We have now discussed all the possible ways of sending messages and dealing with changes we may need to make to message content or because a message failed to be delivered.

If you are working your way through all of the documentation material then after a well earned break, you can move onto the next chapter, which is about managing your contact informatipn.