(MC-2) Additional Contact Features

In the first Contacts lesson chapter we have looked at all the fields which can describe a contact.

In this lesson we look at all the other features available when working with a single contact's record, before going on to look at working with lists of contact in lesson MC-3.

Contact Notes

You can make as many notes about your contact as required. To do this you have a large rich text field available to type and format the notes.

To access the Contact Notes area, you can either:

• When viewing a contact in the left hand search area, click on the Notes icon

• Or when viewing the Contact Details, click on the [Notes] icon on the local menu:

The Contact Notes window will appear on the right hand side:

You can type any notes you choose and format them using the options in the editor menu.

To save your notes:

• Click on [Save]

Contact Alert Level

You can set an alert icon for a contact, to raise your awareness that there is something about this person you should be aware of.

To change the Alert Level

• Go to the Contact Notes screen (as described above)

• Choose either "Raised" or "High" from the Alert Level field

• Click on [Save]

When the alert level is set, it shows either an orange or red icon to indicate a Raised or High alert level respectively:

Upon noticing the alert level when searching for a contact, you can then take a look at your notes to be aware of what you are raising an awareness to.

A Raised or High Contact Alert Level is also shown against an attendee in the Bookings area:

Contact Finances

You have the ability to see in a contact's record the bookings/invoices which are in their name.

To see a contact's finances:

• Either click on the finances icon next to the contact's name in the search area on the left

• Or click on [Finances] on the local menu on the right hand side when viewing a contact:

This will show a list of the bookings/invoices and payments in the contact's name:

To view the details of one of the invoices:

• Click on the invoice text or one of the icons

The invoice window will open:

From this window you can perform all of the operations described in the managing finances chapter, lesson MF-2.

You create a new invoice for a contact directly from this Contact's Finances screen:

• Click on [+ Add Invoice]

You can also a new payment from here too:

• Click on [+Add Payment]

Activities Attended Screen

For each contact you can see a list of the activities they have attended, and the notes you made about their attendance at that activity.

To see a contact's activity record:

• From the Contact Search area, click on the [Activities] icon

Or

• From the contact's record, click on the [Activities] local menu option

Contact Mailing Subscriptions

Workshop Angel includes a complete marketing email subscription system, which is described in detail in lesson MC-4.

To see a contact's subscription history:

• From the Contact Search area, click on the [Mailing Subscriptions] icon

Or

• From the contact's record, click on the [Mailing] local menu option

This will display the Mailing Subscriptions screen for the contact:

Sending The Contact an Email

You can send the contact an email directly from the Contact Search or Contact's record areas.

• From the Contact Search area, click on the [Email] icon

Or

• From the contact's record, click on the [Email] local menu option

This will display the Send Email window. Full details of how to use this are described in lesson DM-7.

Summary

We have looked at the other features available when working with an individual contact's record.

We've covered making notes about the contact, setting an alert level to raise awareness of something we should know about them, working with their finances, viewing the activities they have attended, and seeing their mailing subscription status. We've also seen where you can send the contact an email, and create them an invoice, or a payment.

There is lots of information associated with a contact to work with!

In the next lesson we will look in more detail at how to work with the contact search and how to create contacts lists for sending bulk emails.